Reservations and Events Agent

  • Reference: CHResagent

The Chesterfield Mayfair Hotel, is seeking a Reservations Agent to join the successful team.


The Chesterfield Mayfair Hotel is seeking a Reservations Agent to join the successful team.

The Chesterfield Mayfair is a chic four star boutique hotel in the heart of Mayfair, consisting of 107 bedrooms, 7 meeting rooms with capacities between 6 and 250 people, the Butlers Restaurant, the Terrace Bar and Conservatory, where we are offering our guests a comfortable and welcoming atmosphere.

The Reservations Agent will be responsible for handling all day-to-day enquiries, securing and processing all reservations from individual and group bookings to events and restaurant reservations.


The main responsibilities of the Reservations Agent will include:

  • Answering telephones and replying to e-mails relating to individual, group, restaurant and events enquiries
  • Maximising conversion of enquiries to confirmed business
  • Working with the hotel sales team, providing leads for business development

The ideal candidate for the the Reservations and Events Agent position should:

  • Previous experience in a similar position
  • First class communication skills
  • Natural flair and passion for Sales
  • Great ability to prioritise work to time critical deadlines
  • A friendly and positive attitude
  • Great team spirit

This is a full time position working 5 days out of 7 between Monday to Sunday.

The Red Carnation Hotel Collection Benefits:

  • 28 paid holidays per annum inclusive of bank holidays, which increases with years of service
  • Complimentary dry cleaning of business attire
  • Complimentary meals on duty
  • Discounted rates with Red Carnation Hotel Collection and The Travel Corporation
  • Season ticket loan after 6 months service
  • Salary exchange schemes, such as childcare vouchers and cycle-to work scheme
  • Professional training and development opportunities
  • Employee Assistance Programme

Red Carnation Hotels Collection provides an opportunity for long-term career prospects and is recognised as number 8 of the Sunday Times Top 100 Best Companies to Work For 2014. As a result we can confidently promise you will reach your full career potential! We are also proud to be recognised with a Gold Standard Award Investors in People - the first company to gain this award on a worldwide basis.