FAQ

Here is a selection of some frequently asked questions about The Chesterfield Mayfair for your convenience.  All other questions can be sent to us using our Contact Us form.

How do I get to Buckingham Palace?

Buckingham Palace is just a short walk from the Chesterfield Mayfair… simply by turning right out of the hotel, 100 yards to Berkeley Square, taking the second right turn into Berkeley Street and walk 200 yards to Piccadilly. Cross over the road and into Green Park. Buckingham Palace is across the park.

Can you arrange a personal shopper?

With prior notice we can arrange for you to have a personal shopper for an entire day. However, if you wish to have a personal shopper at a major store such as Harvey Nichols, Harrods, Liberty's, Debenhams or Jaegar then we can contact these stores and arrange this for you.

Can you tell me about the latest passport/visa information for international travel?

The following page from the UK Border Agency will provide you with passport and visa requirements for general visitors to the United Kingdom. Click here for details.

What major Credit Cards are accepted?

All major credit cards are accepted including American Express, Visa, Mastercard, Diners Club, Switch, Delta and Solo.

How do I reserve my theatre tickets?

All theatre tickets can be purchased from our Concierge and are subject to availability. These tickets do have an added surcharge of 25% service & VAT added to them.

London is a city known for shopping. What are the city's best and most unusual museum shops?

Art lovers will love The National Gallery shop. Alongside umbrellas decorated with the works of Monet and van Gogh, there is a new high-tech printer here that allows you to select mountable reproductions of your favourite painting. Nearby, the National Portrait Gallery has candy lollipops adorned with Marilyn Monroe's face. The Victoria and Albert Museum sells stylish items from leading contemporary designers and the Design Museum has Mondrian watches and designer coffee pots by the noted Aldo Rossi. If you are searching for kid-friendly gifts, the Science Museum is a worthy stop with its selection of mud clocks, telegraph transmitters and Albert Einstein action figures. More traditional things like teapots and packaged products can be found at the Bramah Tea and Coffee Museum. Our off-beat favourite: the Freud Museum for their fluffy slippers emblazoned with the face of the father of psychoanalysis. Our wonderful concierge will happily direct you to each of these museums.

What if I need to cancel or change my reservation?

All cancellations and changes must be notified to the hotel by 2pm on the day of arrival. For further details, please visit our booking terms page.

Where can I park my car?

There are several National Car Parks (NCP) locally. We advise driving to the hotel where our concierge can provide a valet service and will park your car for you. All charges for car parks can be added to your bill. Car parking facilities are available nearby in the form of NCP pay parking. Please note that central London operates a Congestion Charge zone between the hours of 7am-6pm Monday to Friday, excluding Public Holidays. The current daily charge when entering the zone is £10.00 when paying in advance and £12.00 when paying on the day. To find out more and how to pay please visit the following website www.cclondon.com. Details can also be found in your room compendium or via the Concierge.

Can I bring my pet with me?

Pets are welcome in our guest bedrooms and a range of pet beds and menus are available - this can be arranged when making your reservation. Please ensure to give prior notification. Though a deposit is requested upon arrival in case of any damage caused, this will be returned to you at the end of your stay. For more information, please visit our pets page.

How close is the hotel to London's attractions?

Being in a central location we are close to all of London's attractions: Berkeley Square, London Eye, Buckingham Palace, Hyde Park, Big Ben, Theatreland and Trafalgar Square to name but a few. For more information on our proximity to London's famous sights and attractions see our interactive maps or visit our main site.

What is the hotel's smoking policy?

The Chesterfield Mayfair is a non-smoking property.