- Managing Director - Red Carnation Hotels
Jonathan Raggett has worked in hotels since leaving Westminster College with a Higher National Diploma in Hotel Management. Jonathan joined RCH in 1998 as General Manager of The Rubens Hotel. In 2000 he was promoted to Managing Director, overseeing the rapid expansion to the 17 award-winning luxury boutique hotels and a country inn which RCH now operates. In November 2009, Jonathan Raggett was delighted to be named Hotelier of the Year at the world-renowned Hotel Catey Annual Industry Awards organised by the Caterer & Hotelkeeper.
"We are a family run small collection of five and four-star hotels who fight the big chains for business. We will never have the same Sales and Marketing spend as these players, so it is my belief that we need to make an even better job of taking care of our guests."
- General Manager
I am proud to lead an amazing team here at The Chesterfield Mayfair. We are entirely focused on delivering a high level of service that turns first time guests into loyal friends. I started my career with Red Carnation Hotels over 10 years ago and I am as passionate and dedicated to delivering the best guest experience as I was all those years ago on the concierge desk.
- Revenue Manager
I joined The Chesterfield Mayfair team in 2006 as a Front Office trainee after completing my Hospitality Management studies in South Africa. Through the years I have worked as a receptionist and in reservations where I became Reservations Manager before taking on the exciting role as Revenue Manager in 2013. I oversee all bedroom, group and restaurant reservations and also manage the Conference and Banqueting team. Being part of Red Carnation Hotels for most of my career, I know the importance of creating a lasting first impression and exceeding guest expectations at every encounter. As the first point of contact for our guests and event clients, my team and I understand the importance of attention to detail and we enjoy listening to you and helping provide the best experience possible.
- Food & Beverage Manager
Throughout the Food and Beverage department we really work as a team and endeavour to provide each guest with a memorable, warm and distinctive dining experience. We enjoy connecting with our guests no matter if you choose to enjoy a signature cocktail in the Terrace Bar, a prestigious Afternoon Tea in our charming Conservatory or a sublime dinner in Butlers Restaurant or the comfort of your own room. I started my career as a small boy at my family's hotel in Italy and after graduating in Tourism Economy I achieved a Masters degree in Hospitality Management. I have gained experience across a number of exclusive hotels including Starwood, Hilton and Four Seasons and it's a real honour to become a part of Red Carnation Hotels. I began at The Chesterfield Mayfair in April 2014 as Food & Beverage Manager and I look forward to welcoming you and showing you our Red Carnation passion for excellence.
- Restaurant Manager
I have been at The Chesterfield Mayfair for the last 7 years; prior to this I was at The Savoy Hotel for 7 years, also as Restaurant Manager. In 2008, I was awarded the prestigious title of 'Hotel Restaurant Manager of the Year' by The Caterer & Hotelkeeper, and in January 2009 I was shortlisted in the 'Best Front of House' category in the Tatler Restaurant Guide 2009, another great achievement. I always recommend our guests try the Carvery or our Dover sole, which I think is the best in London! Together with my team, we look forward to welcoming you to Butlers Restaurant.
- Executive Director - Red Carnation Hotels
Internationally acclaimed hotelier Terry Holmes, winner of the 2006 Caterer Tourism Award, joined Red Carnation Hotels in February 2006, bringing with him his incredible passion for the hospitality industry. His tremendous career ranges from a chef to Vice President in the luxury hotel business.
A much loved character at each of the hotels in the Red Carnation collection, his presence together with his expertise further strengthens our guests' experience.
- Director of Sales
My passion for people and genuine hospitality is what inspired my desire to work in hotels. I attended the University of Johannesburg, School of Tourism and Hospitality, in order to ensure I had the required skills to complement my enthusiasm to achieve in this exciting and diverse industry. After working at a number of luxury boutique hotels in South Africa, I decided to broaden my horizons and moved to London in 2009 which granted my first taste of the famous Red Carnation hospitality at the luxurious Hotel 41. I made the change to our sister property in 2010, The Montague on The Gardens Hotel, before returning to The Rubens and 41 to further develop in my field. I and have now joined The Chesterfield Mayfair where I hope to lead my team in ensuring a memorable experience for all.
- Executive Chef
Born and bred in London I started my career at North West Kent College where I trained as an apprentice chef for three years. After finishing my course I started my culinary journey where I learned my passion for this great industry. Working at some of London’s top hotels my passion for food has grown and grown. I am pleased to be here at the Chesterfield Mayfair where, using fresh local seasonal produce from around the United Kingdom I am sure my team and I can create a dining experience that you will fondly remember forever.
- Front Office Manager
My role is to make you feel truly welcome at the Chesterfield Mayfair Hotel and to ensure that your stay with us is a positive and memorable experience in every way. For me and for my colleagues that’s not just a job, it’s a passion! I have been with the Red Carnation Group for three years having also worked in hotels in Ireland and Switzerland. I graduated from Shannon College, Ireland with a Bachelor of Commerce and a Diploma in International Hotel Management. I am confident that along with my brilliant team we can make the Chesterfield Mayfair your home away from home and as we Irish would say give you a real “Céad Míle Fáilte”.
- Head Concierge
I have spent the last 20 years working in London hotels within various concierge departments. I joined The Chesterfield Mayfair team in September 2000 where I worked my way up the concierge ladder and was promoted to Head Concierge in October 2006. It gives me great pleasure to lead my concierge team, who are fully committed in providing each individual guest with a warm, friendly and attentive service.
- Conference & Banqueting Manager
I have worked in conference & banqueting for the past 20 years. My role at The Chesterfield involves working closely with our events office to ensure that everything runs smoothly on the day for our guests. I enjoy anticipating my guests’ needs and meeting their specific requirements so that their dinner, party or meeting with us is perfect and they want to return again.