Red Carnation Hotels

FAQS

Q. How do I get to Buckingham Palace?

A. Buckingham Palace is just a short walk from the Chesterfield Mayfair… simply by turning right out of the hotel, 100 yards to Berkeley Square, taking the second right turn into Berkeley Street and walk 200 yards to Piccadilly. Cross over the road and into Green Park. Buckingham Palace is across the park.

Q. Can you arrange for a personal shopper?

A. With prior notice we can arrange for you to have a personal shopper for an entire day, however, if you wish to have a personal shopper at a major store - Harvey Nichols / Harrods/ Liberty's/ Debenhams/ Jaegar then we can contact these stores and arrange this for you.

Q. London is a city known for shopping. What are the city's best and most unusual museum shops?

A. Art lovers will love The National Gallery shop. Alongside umbrellas decorated with the works of Monet and van Gogh, there is a new high-tech printer here that allows you to select mountable reproductions of your favorite painting. Nearby, the National Portrait Gallery has candy lollipops adorned with Marilyn Monroe's face. The Victoria and Albert Museum sells artsy knick-knacks from leading contemporary designers and the Design Museum has Mondaine watches and designer coffee pots by the noted Aldo Rossi. If you are searching for kid-friendly gifts, the Science Museum is a worthy stop with its selection of mud clocks, telegraph transmitters and Albert Einstein action figures. More traditional things like teapots and packaged products can be found at the Bramah Tea and Coffee Museum. Our off beat favorite: the Freud Museum for their fluffy slippers emblazoned with the face of the father of psychoanalysis. Our wonderful conceirges will happily direct you to each of these museums.

Q. How do I reserve my theatre tickets?

A. All theatre tickets can be purchased from concierge and are subject to availability. These tickets do have an added surcharge of 10% service & VAT added to them.

Q. I am a US Citizen and wondering where I get the latest passport information for international travel?

A. You can find all the answers on the US Department of State website, including details on the new "Western Hemisphere Travel Initiative" - visit http://travel.state.gov/travel/cbpmc/cbpmc_2225.html

Q. Can I bring my pet with me?

A. Pets are welcome in our guest bedrooms and a range of pet beds and menus are available, this can be arranged when making your reservation. Please ensure to give prior notification. Though a deposit is requested upon arrival in case of any damage caused, this will be returned to you at the end of your stay.

Q. If I drive to the hotel, where can I park my car?

A. There are several National Car Parks (NCP) locally, we would advise driving to the hotel where our concierge can provide a valet service and will park your car for you, all charges for car parks can be added to your bill. Car parking facilities are available nearby in the form of NCP pay parking. Please note that central London operates a Congestion Charge zone between the hours of 7am-6.30pm Monday to Friday, excluding Public Holidays. The current daily charge when entering the zone is £8.00, to find out more and how to pay please visit the following website www.cclondon.com. Details can also be found in your room compendium or via concierge

Q. What Credit Cards are accepted?

A. All major credit cards are accepted including American Express, Visa, Mastercard, Diners Club, Switch, Delta and Solo.

Q. How close is the hotel to London's attractions?

A. Being in a central location we are close to all of London's attractions: Berkeley Square, London Eye, Buckingham Palace, Hyde Park, Big Ben, Theatre Land and Trafalgar Square to name but a few. For more information on our proximity to London's famous sights and attractions see our interactive maps or visit our main site.

Q. What is the Hotel's non smoking policy?

A. The Chesterfield Mayfair is a non-smoking property.