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Frequently Asked Questions

Here is a selection of some frequently asked questions about The Chesterfield Mayfair for your convenience.

All other questions can be sent to us using our contact form.

How do I get to Buckingham Palace?

Buckingham Palace is just a short walk from the Chesterfield Mayfair. Outside of the hotel, turn right and walk 100 yards to Berkeley Square, taking the second right turn into Berkeley Street and walk 200 yards to Piccadilly. Cross over the road and into Green Park. Buckingham Palace is across the park.

Can you arrange a personal shopper?

With prior notice we can arrange for you to have a personal shopper for an entire day. However, if you wish to have a personal shopper at a major store such as Harvey Nichols, Harrods, Liberty's, Debenhams or Jaeger then we can contact these stores and arrange this for you.

Can you tell me about the latest passport/visa information for international travel?

The following page from the UK Border Agency will provide you with passport and visa requirements for general visitors to the United Kingdom. Click here for details.

What major Credit Cards are accepted?

All major credit cards are accepted including American Express, Visa, Mastercard, Diners Club, Switch, Delta and Solo.

How do I reserve my theatre tickets?

All theatre tickets can be purchased from our Concierge and are subject to availability. These tickets do have an added surcharge of 25% service & VAT added to them. 

What if I need to cancel or change my reservation?

All cancellations and changes must be notified to the hotel by 2pm on the day of arrival. For further details, please visit our booking terms page.

Where can I park my car?

There are several National Car Parks (NCP) locally. We advise driving to the hotel where our concierge can provide a valet service and will park your car for you. All charges for car parks can be added to your bill. Car parking facilities are available nearby in the form of NCP pay parking. Please note that central London operates a Congestion Charge zone between the hours of 7am-6pm Monday to Friday, excluding Public Holidays. To find out more and how to pay please visit the following website www.cclondon.com. Details can also be found in your room compendium or via the Concierge.

Can I bring my pet with me?

Pets are welcome in our guest bedrooms and a range of pet beds and menus are available - this can be arranged when making your reservation. Please ensure to give prior notification. Though a deposit is requested upon arrival in case of any damage caused, this will be returned to you at the end of your stay. For more information, please visit our pets page.

How close is the hotel to London's attractions?

Being in a central location we are close to all of London's attractions: Berkeley Square, London Eye, Buckingham Palace, Hyde Park, Big Ben, Theatreland and Trafalgar Square to name a few. 

What is the hotel's smoking policy?

The Chesterfield Mayfair is a non-smoking property.

Family friendly
Rolling out the red carpet
Pets
Everyone's a V.I.P
Boardroom
Set for success
The Chesterfield Mayfair

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