At Red Carnation Hotels we value guest feedback as it helps us to improve our service. Here are some of our favorite guest testimonials:
Helpful and friendly
I thoroughly enjoyed my recent stay at the Chesterfield Mayfair. The room was well appointed and well organized. The daily servicing of the room was excellent and it was spotless at all times. All of the employees that I encountered during my stay were extremely helpful and friendly. I would particularly like to compliment you on your employee Ms. Letitia Chihambakwe. She was extremely helpful prior to my visit when I required assistance in taking advantage of a special offer that I received via e-mail. She was at the front desk when I checked in and I was pleased to meet her in person after our e-mail correspondence. She was very friendly and helpful during my stay in providing assistance and advice. You are fortunate to have such a competent, intelligent and amiable employee. I look forward to staying at the Chesterfield again when I visit London in the future.
Jean Lawrence -May 2016
Beating heart of Mayfair
The Chesterfield Mayfair in the beating heart of Mayfair this exquisite hotel is a breath-taking image of grandeur, opulence and luxury. With boutique chandeliers, marble floors and paintings adorning every wall, this hotel is for those with a taste for old-world style and stateliness.We were shown the same dedication to customer service and hospitality at The Chesterfield from the warm and welcoming doormen to the bright and bubbly restaurant staff. By far our favourite room was the library, and by the sounds of it, it’s a public favourite too, being almost always booked, we were lucky to find it free for us to indulge in the splendour. A gorgeous quiet room with impeccable, vintage style interior design, right down to the original Encyclopedia Britannica and gentleman’s leather chairs. Part of the appeal of these unique hotels is their open and friendly nature, offering special dog beds and meals for your beloved pet should you want to bring them along too. Yes, dogs are welcome at these hotels and they are equally, treated like royalty.
Eventa team -April 2016
This is a letter about "attitude" . My wife and I have just completed another memorably pleasurable stay at The Chesterfield - no surprise there. And so again I am compelled to compliment you on the "attitude" in the very best sense of the word that you have created among your staff at virtually all levels. I have travelled the world for many years and the genuine attitude of your managers and staff is remarkable; thus I have to remark on it to you. It is noteworthy that this gracious climate occurs so often in so many places at the Chesterfield, from senior people like Ms. Sarah Walsh to the unfortunately near-anonymous housekeepers who respond so helpfully and quickly to the client's every whim. It is unfair to single out some individuals and risk leaving out others equally deserving. (It is also unfair to use only first names but sometimes that is a necessity because of the brevity of your name tags). But I must recognize your front desk staff--- Ms. Laetitia Chihambakwe, Ms. Leonor Sepulveda, Mr. Gabriel, Mr. Chris. They radiate sincere hospitality, and, of course, sincere is the operative word; there is plenty of hospitality in the hotel world, but their sincerity is much less common. Even at the end of a long day, their welcome is uplifting. I must also mention that starting the day at breakfast in your dining room with Ms. Alexandra and Ms. Bernadett ( a recent trainee right now but clearly destined to be training others, and more) is a brightening experience. Uplifting and brightening at the beginning and end of the day, not a bad day's work. In sum, I compliment you for assembling and training and giving opportunity for advancement to members of such a gracious staff, and for making a visit to the Chesterfield so rich. I look forward to our next stay and, in the meantime, to recommending the Hotel Chesterfield to others.
Les Daly -April 2016
I am writing to tell you about the excellent service and communications provided to me recently by your employee Letitia Chihambakwe. Last week I received a newsletter from Red Carnation Hotels with a special offer on gift vouchers purchased in the month of January. I wished to take advantage of the offer, but each time I went to place the order, I found something else in the description and requirements of the offer that was unclear. Not wishing to make a mistake, I e-mailed your hotel a number of times with questions for clarification and each time I received a prompt and courteous response from Ms. Chihambakwe. Not only did she provide prompt and accurate answers, but she was very patient and her communication skills were excellent as well. You are fortunate to have such an exemplary employee with excellent customer service skills working in your hotel.
Jean Lawrence -January 2016